Help Centre Help Centre home page
Submit a request
Sign in
  1. Help Centre
  2. Orders, Delivery & Tracking

Orders, Delivery & Tracking

ORDERS

  • Will I receive an order confirmation?
  • Can I cancel or amend my order?

PAYMENT & SECURITY

  • Which payment methods do you accept?
  • WHY DID MY CREDIT CARD AUTHORISATION FAIL?
  • Does my order go through any security processes?
  • My order is in review – what does this mean?

DELIVERY

  • What are your delivery times during the Black Friday sale?
  • Do you ship outside of Australia?
  • Which carriers do you use?
  • How can I track my parcel?
  • What time will my parcel be delivered?
  • Can I change my delivery time?
See all 9 articles

PROMOTIONS

  • What are the terms and conditions of your promotions?
  • Can I use my promotional code with another offer?
  • I am seeing a message that says my code is invalid, what does this mean?
  • How do I use my promotion code?
  • Do you advise in advance of your promotions?
  • My code is saying it has applied but there is no change?

VAT and Tax

  • Will I be charged VAT on my order?
  • My delivery address is in the Channel Islands. Will I be charged VAT?
Help Centre
Deutsch Ελληνικά English (GB) English (IE) English (NZ) English (US) English (ZA) Español (España) Français Italiano Português