Orders, Delivery & Tracking

ORDERS

• Will I receive an order confirmation?
• Can I cancel or amend my order?

PAYMENT & SECURITY

• Which payment methods do you accept?
• WHY DID MY CREDIT CARD AUTHORISATION FAIL?
• Does my order go through any security processes?
• My order is in review – what does this mean?

DELIVERY

• What are your delivery times during the Black Friday sale?
• Do you ship outside of Australia?
• Which carriers do you use?
• How can I track my parcel?
• What time will my parcel be delivered?
• Can I change my delivery time?

See all 9 articles

PROMOTIONS

• What are the terms and conditions of your promotions?
• Can I use my promotional code with another offer?
• I am seeing a message that says my code is invalid, what does this mean?
• How do I use my promotion code?
• Do you advise in advance of your promotions?
• My code is saying it has applied but there is no change?

VAT and Tax

• Will I be charged VAT on my order?
• My delivery address is in the Channel Islands. Will I be charged VAT?