Orders, Delivery & Tracking

ORDERS

• Can I cancel or amend my order?

PAYMENT & SECURITY

• Does my order go through any security processes?
• Which payment types do you accept?
• My order is in review – what does this mean?
• How do I use my eGift Card?
• Does my eGift Card expire?

PROMOTIONS

• Do you offer student discount?
• How do I use my promotion code?
• What are the terms and conditions of your promotions?
• Can I use my promotional code with another offer?
• Do you advise in advance of your promotions?
• I am seeing a message that says my code is invalid, what does this mean?

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DELIVERY

• Do you ship outside of the UK?
• Which carriers do you use?
• How can I track my parcel?
• What time will my parcel be delivered?
• Is a signature required for my parcel upon delivery?
• There is a problem with my delivery, what should I do?

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VAT and Tax

• Will I be charged VAT on my order?
• My delivery address is in the Channel Islands. Will I be charged VAT?
• I have ordered to an address outside of the EU. Will I be charged customs or import duty?