Orders, Delivery & Tracking

PROMOTIONS

• Do you offer a student discount?
• Can I use my promotional code with another offer?
• Do you advise in advance of your promotions?
• What are the terms and conditions of your promotions?
• I am seeing a message that says my code is invalid, what does this mean?
• My code is saying it has applied but there is no change?

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PAYMENT & SECURITY

• My order is in review – what does this mean?
• Does my order go through any security processes?

PAYMENT

• Does my eGift Card expire?
• How do I use my eGift Card?
• Which payment types do you accept?

VAT and Tax

• I have ordered to an address outside of the EU. Will I be charged customs or import duty?
• My delivery address is in the Channel Islands. Will I be charged VAT?
• Will I be charged VAT on my order?

DELIVERY

• Do you ship outside of the UK?
• There is a problem with my delivery, what should I do?
• Is a signature required for my parcel upon delivery?
• How can I track my parcel?
• I missed my delivery, what happens next?
• Can I change my delivery time?

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ORDERS

• Can I cancel or amend my order?