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  2. Orders, Delivery & Tracking

Orders, Delivery & Tracking

ORDERS

  • Will I receive an order confirmation?
  • I have entered incorrect details on my order, what do I do?
  • Can I change or cancel my order?

PROMOTIONS

  • What are the terms and conditions of your promotions?
  • Can I use my promotional code with another offer?
  • I am seeing a message that says my code is invalid, what does this mean?
  • Do you offer student discount?
  • Do you offer NHS discount?
  • How do I use my promotion code?
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VAT and Tax

  • Will I be charged customs on my order?
  • Will I be charged VAT on my order?
  • My delivery address is in the Channel Islands. Will I be charged VAT?

PRE-ORDERS

  • What happens if I do not have the money available when you attempt to take payment?
  • I have made a pre-order, when will the payment be taken?
  • What is a pre-order and when am I likely to receive it?
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