Orders, Delivery & Tracking

ORDERS

• I have entered incorrect details on my order, what do I do?
• Can I change or cancel my order?

PAYMENT & SECURITY

• When will the payment for my order be taken?
• Does my order go through any security processes?
• Which payment types do you accept?
• My order is in review – what does this mean?
• How do I use my eGift Card?
• Does my eGift Card expire?

DELIVERY

• Do you ship outside of the UK?
• Which carriers do you use?
• When should I expect to receive my tracking information?
• What time will my parcel be delivered?
• Can I change my delivery time?
• Is a signature required for my parcel upon delivery?

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PROMOTIONS

• Do you offer student discount?
• Do you offer NHS discount?
• How do I use my promotion code?
• What are the terms and conditions of your promotions?
• Can I use my promotional code with another offer?
• Do you advise in advance of your promotions?

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VAT and Tax

• Will I be charged VAT on my order?
• My delivery address is in the Channel Islands. Will I be charged VAT?
• I have ordered to an address outside of the EU. Will I be charged customs or import duty?

PRE-ORDERS

• What happens if I do not have the money available when you attempt to take payment?
• I have made a pre-order, when will the payment be taken?
• What is a pre-order and when am I likely to receive it?