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  2. Orders, Delivery & Tracking

Orders, Delivery & Tracking

ORDERS

  • I have entered incorrect details on my order, what do I do?
  • Can I change or cancel my order?

PAYMENT & SECURITY

  • When will the payment for my order be taken?
  • Does my order go through any security processes?
  • Which payment types do you accept?
  • My order is in review – what does this mean?
  • How do I use my eGift Card?
  • Does my eGift Card expire?

DELIVERY

  • Which carriers do you use?
  • When should I expect to receive my tracking information?
  • What time will my parcel be delivered?
  • Can I change my delivery time?
  • Is a signature required for my parcel upon delivery?
  • I missed my delivery, what happens next?
See all 7 articles

PROMOTIONS

  • What are the terms and conditions of your promotions?
  • Can I use my promotional code with another offer?
  • I am seeing a message that says my code is invalid, what does this mean?
  • Do you offer student discount?
  • Do you offer NHS discount?
  • How do I use my promotion code?
See all 9 articles

VAT and Tax

  • Will I be charged VAT on my order?

PRE-ORDERS

  • What happens if I do not have the money available when you attempt to take payment?
  • I have made a pre-order, when will the payment be taken?
  • What is a pre-order and when am I likely to receive it?
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