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Help Centre
Orders, Delivery & Tracking
Orders, Delivery & Tracking
ORDERS
Can I cancel or amend my order?
PAYMENT & SECURITY
Does my order go through any security processes?
My order is in review – what does this mean?
DELIVERY
Do you ship outside of New Zealand?
Which carriers do you use?
How can I track my parcel?
What time will my parcel be delivered?
Is a signature required for my parcel upon delivery?
I missed my delivery, what happens next?
PROMOTIONS
What are the terms and conditions of your promotions?
Can I use my promotional code with another offer?
I am seeing a message that says my code is invalid, what does this mean?
How do I use my promotion code?
Do you advise in advance of your promotions?
VAT and Tax
Will I be charged VAT on my order?
My delivery address is in the Channel Islands - will I be charged VAT?