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Help Centre
Orders, Delivery & Tracking
Orders, Delivery & Tracking
PROMOTIONS
Can I use my promotional code with another offer?
Do you advise in advance of your promotions?
What are the terms and conditions of your promotions?
I am seeing a message that says my code is invalid, what does this mean?
How do I use my promotion code?
PAYMENT & SECURITY
My order is in review – what does this mean?
Does my order go through any security processes?
VAT and Tax
My delivery address is in the Channel Islands. Will I be charged VAT?
Will I be charged VAT on my order?
DELIVERY
Do you ship outside of New Zealand?
Is a signature required for my parcel upon delivery?
How can I track my parcel?
I missed my delivery, what happens next?
What time will my parcel be delivered?
Which carriers do you use?
ORDERS
Can I cancel or amend my order?