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  1. Help Centre
  2. Orders, Delivery & Tracking

Orders, Delivery & Tracking

ORDERS

  • Can I cancel or amend my order?

PAYMENT & SECURITY

  • Does my order go through any security processes?
  • My order is in review – what does this mean?

DELIVERY

  • Do you ship outside of New Zealand?
  • Which carriers do you use?
  • How can I track my parcel?
  • What time will my parcel be delivered?
  • Is a signature required for my parcel upon delivery?
  • I missed my delivery, what happens next?

PROMOTIONS

  • What are the terms and conditions of your promotions?
  • Can I use my promotional code with another offer?
  • I am seeing a message that says my code is invalid, what does this mean?
  • How do I use my promotion code?
  • Do you advise in advance of your promotions?

VAT and Tax

  • Will I be charged VAT on my order?
  • My delivery address is in the Channel Islands - will I be charged VAT?
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