Orders, Delivery & Tracking

ORDERS

• Can I cancel or amend my order?

PAYMENT & SECURITY

• Does my order go through any security processes?
• My order is in review – what does this mean?

DELIVERY

• Do you ship outside of New Zealand?
• Which carriers do you use?
• How can I track my parcel?
• What time will my parcel be delivered?
• Is a signature required for my parcel upon delivery?
• I missed my delivery, what happens next?

PROMOTIONS

• What are the terms and conditions of your promotions?
• Can I use my promotional code with another offer?
• I am seeing a message that says my code is invalid, what does this mean?
• How do I use my promotion code?
• Do you advise in advance of your promotions?

VAT and Tax

• Will I be charged VAT on my order?
• My delivery address is in the Channel Islands - will I be charged VAT?